Verve Rewards Booking Policy:

• The total Verve Rewards points displayed includes air fare and applicable taxes. It excludes applicable airport taxes, baggage and other charges which may be payable by the airline or at certain airports. Some airlines and fare rules do not include baggage as part of the booked fares. Also, rules vary from time to time without prior notice. It is advisable to contact the airline directly or visit the airline’s website to learn more about baggage limits.
• You are required to pay the entire points prior to the confirmation of your booking.
• There will be no refund for 'no-shows' or any partially unused flights.
• For any information regarding your Frequent Flyer miles, please contact the airline directly.
• Kindly ensure that you have the valid visa, immigration clearance and passport with a validity of at least 6 months.
• To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. In the event the infant is 24 months or above on the return journey, you will need to make a separate booking using child fare.
• Infants must be accompanied by an adult at least 18 years of age. All bookings for flights are powered by Gift Management DMCC. However, Gift Management DMCC is not responsible for any schedule change by the airline after issuance of the ticket but will inform you of the same if informed by the airline. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
• Verve Rewards and Gift Management DMCC reserve the right to alter any and all fees from time to time, without notice.

Check-in:

• Verve Rewards can assist you with amendments to most bookings. For any amendments or queries you may call Verve Rewards’ 24-hour Customer Support number at (contact centre no.). In some cases, though, you will need to contact the airline directly.
• Every booking made on Verve Rewards is subject to amendment charges levied by the airline, which may vary by flight and booking class.
• If you amend your booking, you will be charged the difference in fare, if any, and applicable when the amendment is made. However, if the new fare is lower than the original fare, the difference in the fare amount will not be refunded. The rebooking charges as applicable will be collected and charged to your Verve Rewards loyalty account in equivalent points.
• In addition to the airline's amendment charges, Gift Management DMCC charges an amendment handling fee of (Amount in Dollars / AED) equivalent points per passenger. We will collect these charges from you when we make the changes to your travel plans. We will also collect the difference in fare, if any is applicable when the amendment is made.
• Depending on the airline policy, some booked fares may not be amended.

Cancelation and Refund Policy:

• For bookings made through Verve Rewards, no cancelations are allowed if done voluntarily. Hence no reward points will be refunded back into your account. For any reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable reward points will be refunded back into your account. This again would be as per the discretion of (Name of the Program) / Gift Management DMCC.
• Every booking made on Verve Rewards is subject to cancelation charges levied by the airline, which may vary by flight and booking class.
• Some booked fares may be non-refundable as per the specific airline's policy. Partially utilized tickets as well in most cases, are non-refundable.
• There would be a handling fee of (Amount in Dollars / AED) equivalent points levied per passenger per ticket for any cancelations when any refund is initiated by Verve Rewards or Gift Management DMCC as an exception.
• Only cancelation requests made telephonic through our Customer Support shall be entertained. Verve Rewards or Gift Management DMCC shall not be liable to entertain any cancelation requests made through any other medium including but not limited to SMS and e-mail.

Booking Policy:

• The standard check-in time is after 14:00 hours (local time) and check-out time is 12 noon. This could vary according to season and/or city. Please check with the hotel for clarity.
• An early check-in or a late check-out facility depends completely on the hotel’s room availability on that particular date. Verve Rewards / Gift Management DMCC cannot guarantee anything in this regard.
• Not all hotels include complimentary breakfast. Verve Rewards and Gift Management DMCC do not take responsibility in case the hotel refuses to offer complimentary breakfast or meals.
• As a general policy, a single room can accommodate a maximum of 2 adults and/or 2 adults and 2 children.

Reconfirmation:

• There is no need to reconfirm the hotel booking, once done. However, if you wish to do so you may call Verve Rewards’ 24-hour Customer Support number at (contact centre no).

Amendments:

• Once a hotel booking is placed through Verve Rewards, no change/amendment in the respective hotel booking dates is allowed. If you wish to change your check-in and check-out dates, a completely new hotel booking would have to be made. There will be no refund of points granted on the original booking.
• Please do not call the hotel directly for reservation changes or cancelations, as the same would not be considered.

Cancelation and Refund Policy:

• For bookings made through Verve Rewards, no cancelations are allowed, if done voluntarily. Hence no points will be refunded back into your account. For any reasons not initiated by you i.e., hotel is sold out and/or any other unforeseen circumstances wherein you are denied stay, applicable points will be refunded back into your account. This again is as per the discretion of Verve Rewards or Gift Management DMCC.

Booking Policy:

• Your reward merchandise will be delivered within (number) working weeks (subject to availability of stock).
• Shop products are delivered only within (region/state).
• Sometimes there are restrictions to deliver products to certain regions. Once an order is placed, we would be informing you of the same and the order will be cancelled if the courier faces restrictions to deliver in that region.
• Once an order is placed it cannot be exchanged or upgraded.
• For any queries regarding the confirmation/delivery, you may call Verve Rewards’ 24-hour Customer Support number at (contact centre no).

Cancelation Policy:

• Once the order is placed, a voluntary cancelation is not permitted. Hence, no reward points will be refunded for the same.

Damage Replacements:

• In case the product is received in a damaged condition, please intimate us within 24 hours of receiving the same. The damaged product will be replaced although no points will be refunded to you. In the event we do not receive your request within 24 hours, no product replacement will be initiated. There will be no refund of reward points.

Incorrect Product:

• At times when you receive a product different from what you requested, please intimate Verve Rewards’ 24-hour Customer Support number at (contact centre no.) within 24 hours of receiving the same. The product will be replaced with your requested product although no points will be refunded to you. In the event we do not receive your request within 24 hours, no product replacement will be initiated. There will be no refund of reward points.

Refunds:

• There are times when a product request is made by you but fails to reach you due to the product stock suddenly being over. In such cases, your reward points will be refunded to you.